metroclick

American Express

MetroClick was asked to fabricate and program a life-sized smart phone to illustrate the new AMEX ReceiptMatch App. The unit needed to be able to travel to trade shows across the country.

We constructed an 8’ phone with:

• 55” touch screen
• Camera from our photobooth technology
• 12 charging stations on back side

All the hardware and wiring – WiFi unit, screen, outlets for charging stations – were contained within the unit. Just one electrical wire came out the base of the unit. All pieces were secured inside the unit to allow it to travel as one piece that always remains.

small-format-kiosk

American Express

  • Global financial services company
  • Recognized for its focus on premium products, customer service and a strong brand built on trust and security
  • Approximately 79k employees worldwide across 110+ countries and 44 offices
  • Fabricate and program a life-sized smart phone to illustrate the new Amex ReceiptMatch App
  • The custom unit must be able to travel to trade shows across the country in an affordable and easily assembled / de-assembled manner
  • Constructed an 8’ phone with a 55” touch screen, camera and 12 charging stations on the back
  • Equipment pieces − WiFi device, screen, outlets, etc. − are secured on the inside of the unit to allow it to travel as one piece
  • CMS platform with Amex App hosted inside
  • Support and logistics services
  • Enhanced visitor experience through accurate, real-time updates that reduce congestion and streamline traffic flow
  • Improved student/visitor experience with easy, quick access to directions and interactive campus maps
More Information

Creating Impactful Trade Show Experiences Through Oversized Interactive Technology

The development of a life-sized smartphone display for American Express exemplifies how innovative thinking in exhibition technology can transform standard trade show presentations into unforgettable brand experiences. When companies face the challenge of demonstrating mobile applications in crowded convention centers, traditional display methods often fail to capture attention or effectively communicate functionality. The solution requires a bold approach that combines engineering expertise with creative vision to produce installations that command attention while delivering practical demonstration capabilities through large format kiosks.

Engineering Excellence in Portable Exhibition Design

Creating a display that must withstand the rigors of nationwide travel while maintaining flawless functionality demands meticulous attention to structural integrity and component protection. The self-contained design philosophy ensures every element remains secure during transportation, from delicate display components to complex wiring systems. This approach eliminates the common failure points that plague traveling exhibitions, where loose connections and exposed components often lead to technical difficulties at critical moments.

The integration of multiple technologies within a single housing presents unique engineering challenges. Housing a 55-inch touchscreen alongside camera systems, WiFi connectivity, and power distribution requires careful spatial planning and thermal management. By containing all hardware within the unit’s structure, setup teams can deploy the installation quickly at each venue, reducing the technical expertise required on-site and minimizing potential setup errors that could compromise the user experience with digital signage systems.

Multi-Purpose Functionality Maximizing ROI

The incorporation of charging stations transforms what could be a single-purpose display into a multi-functional hub that addresses practical attendee needs. Trade show visitors perpetually seek charging opportunities for their devices, creating natural gathering points around the installation. This clever design feature extends engagement time as visitors charge their devices while observing demonstrations, creating organic opportunities for brand ambassadors to initiate conversations about the featured application.

The camera integration borrowed from photo booth technology adds an interactive element that encourages visitor participation beyond passive observation. This functionality enables personalized experiences that create lasting connections between attendees and the brand, generating shareable content that extends the marketing reach beyond the trade show floor. The combination of practical utility and engaging interactivity ensures maximum return on the investment in custom fabrication.

Strategic Advantages of Scaled Display Solutions

The psychological impact of encountering familiar objects at unexpected scales creates immediate attention and lasting memory formation. Trade show attendees navigate environments filled with standard displays and conventional marketing materials, making differentiation crucial for message retention. An eight-foot smartphone breaks through the visual noise, creating an unmistakable landmark within the exhibition space that draws visitors from across the venue.

Demonstrating Complex Applications Simply

Financial services applications often struggle with user adoption due to perceived complexity. The oversized display format allows multiple stakeholders to observe functionality simultaneously, transforming individual app demonstrations into group educational experiences. This scalability proves particularly valuable when engaging enterprise clients who attend trade shows in teams, enabling entire departments to understand application benefits through shared observation.

The familiar smartphone interface, magnified to room-scale proportions, bridges the gap between personal technology and public demonstration. Visitors immediately understand the context, reducing the cognitive load required to grasp new concepts. This intuitive approach helps businesses engage visitors effectively, accelerating comprehension and increasing the likelihood of post-event follow-through on application adoption.

Building Brand Authority Through Innovation

Companies that invest in distinctive trade show presentations communicate messages beyond their immediate product offerings. The commitment to creating memorable experiences signals innovation, attention to detail, and customer focus – qualities significant in financial services where trust and credibility drive customer relationships. The technical sophistication required to execute such installations reinforces perceptions of organizational capability and forward-thinking leadership.

The portability factor adds another dimension to the value proposition. Unlike permanent installations limited to single locations, traveling displays multiply impact across multiple events and audiences. Each deployment reaches new potential customers while reinforcing brand presence in different geographic markets, maximizing the utility of the initial investment through repeated use.

Applications Across Industry Verticals

While this specific implementation served American Express’s trade show needs, the underlying concept adapts readily to various industry applications. The retail industry benefits from similar oversized displays for product launches, allowing customers to explore features in detail without handling individual devices. Corporate lobbies utilize comparable installations to showcase company capabilities, creating impressive focal points that communicate innovation and technological sophistication to visitors.

Permanent Installation Opportunities

The engineering principles developed for portable displays translate effectively to permanent installations in flagship locations. Museums, visitor centers, and corporate headquarters increasingly seek distinctive interactive exhibits that educate while entertaining. The proven durability required for trade show travel ensures these installations withstand heavy public use, while the self-contained design simplifies maintenance and updates through immersive kiosks.

Educational institutions particularly benefit from scaled technology displays that transform abstract concepts into tangible experiences. Engineering programs showcase component relationships, medical schools demonstrate anatomical systems, and business schools illustrate market dynamics through interactive visualizations. The combination of familiar form factors with unexpected scale creates engaging educational tools that enhance learning retention.

Evolution of Event Marketing Technology

The trade show industry continues evolving toward more immersive and memorable experiences. Static displays and printed materials increasingly fail to capture attention from audiences accustomed to rich digital interactions. Forward-thinking organizations recognize that investment in distinctive installations pays dividends through increased booth traffic, extended engagement times, and improved lead quality.

Integration with advanced software platforms enables real-time updates and personalization, ensuring messaging remains relevant throughout multi-day events. Analytics capabilities track interaction patterns, providing valuable insights into visitor interests and behavior patterns. This data informs both immediate event strategies and long-term marketing planning, transforming trade show investments from expenses into intelligence-gathering opportunities.

Future Considerations for Large-Scale Interactive Displays

As technology continues advancing, opportunities emerge for even more sophisticated implementations. Gesture recognition, facial detection, and augmented reality capabilities promise increasingly personalized experiences within public settings. The foundation established through projects like the American Express installation provides a platform for incorporating these emerging technologies as they mature.

The convergence of analytics and reporting with interactive displays creates opportunities for real-time optimization and personalization. Understanding which features generate the most interest, tracking dwell times, and analyzing interaction patterns enables continuous improvement in content strategy and user interface design. This iterative approach ensures installations remain effective throughout their operational lifespan, adapting to changing audience preferences and marketing objectives.

The American Express life-sized smartphone represents more than a creative trade show display; it demonstrates how thoughtful engineering and strategic design create marketing tools that transcend traditional limitations. Organizations seeking to differentiate their event presence and create lasting impressions find inspiration in such implementations, recognizing that bold approaches to familiar concepts can transform audience engagement and brand perception. As trade show marketing continues evolving, the lessons learned from ambitious projects like this inform future innovations, pushing boundaries and establishing new standards for experiential marketing excellence.