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Generation Z

Generation Z

Wondering about the untapped generation in retail technology? Us too. We’ve researched trends, behavior, and tactics among Gen Z, and reporting on how they exercise their massive buying power using Mommy and Daddy. Generation Z is growing up, and they love to...
Consumer Service 2016

Consumer Service 2016

This year, we’ve seen a dramatic shift in what it means to provide good customer service. Companies that have found success in providing friendly and reliable customer service for decades are wondering why they’re suddenly watching their sales sink. It begs the...